‘It doesn’t reflect the hard work of our teams’ – South Staffs Water claps back at Wednesbury MP’s criticism

Speaking yesterday, the Labor MP said he had written to South Staffs Water to question why it was taking “so long” to get bottled water. residentswhich she claimed was “at 10pm and the water pipe burst at 9am”.

She also claimed that vulnerable residents did not feel supported throughout the day and some suffered “extensive damage” as they battled the chaotic scenes that persisted over the weekend.

South Staffs Water responded by saying it was “disappointed” by Bance’s comments as it did not believe they reflected the “hard work” of its frontline teams who “worked tirelessly” over the weekend to return supplies to customers as much as ” fast and fast. safely” possible.

However, he also said that “with anything”incident“There are ‘lessons to be learned’,” acknowledging customers who wanted more frequent updates and “will take that learning forward,” while saying it “welcomes” Bance’s questions and looks forward to working with MP and her team.

A spokesman for South Staffs Water said: “We would firstly like to apologize to any customers who were not satisfied with our response and we welcome their feedback.

“We were disappointed to hear Antonia Bance’s comment and do not believe it reflects the hard work of our frontline teams who worked tirelessly over the weekend to return supplies to customers as quickly and safely as possible.

“As with any incident, however, there are lessons to be learned. We accept that customers wanted more frequent updates and will take this learning further.

“Our team liaised with the Antonia Banca team to provide them with updates and we used our communication channels to provide more frequent updates to customers. We welcome Ms. Bank’s inquiries and look forward to working with her and her team.”