Why did this woman call Crunch Fitness?

A Crunch Fitness customer recently sued the gym company for allegedly allowing one of their employees to harass her.

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One TikTok video, Amber (@ambermj_) shared an experience she allegedly had at a Crunch Fitness.

In the video, Amber claims she’s posting the issue on the web because she feels gym management didn’t take her concerns into account.

Amber says the gym blocked her on all other platforms.

“The only reason I’m bringing it up on TikTok,” she says, “is because Crunch Fitness in Spartanburg, South Carolina blocked me on every other social media platform.”

She claims that every time she posted reviews on Google or Yappingwere eliminated.

“I will not be silenced,” she vows.

Her video has nearly 400,000 views as of this writing.

What happened at Crunch Fitness?

Amber says she was excited when a Crunch Fitness location opened in her area.

“Finally upstate got a really good gym,” she says. “I enjoyed the Crunch, even though it was a 20-minute drive for me.”

She claims things took a turn when a Crunch Fitness employee she knew from outside the gym started causing trouble.

Amber says the employee, Sarah, accused her sister of flirting with her husband, who works at the front desk.

“My sister tries red light therapy, orders an energy drink, going to the gym is not flirting with your husband,” says Amber.

Things are escalating

Amber says she noticed Sarah saw her TikTok profile around the same time she was dating an ex-girlfriend of Amber’s, who she says previously assaulted her.

Feeling uncomfortable, Amber decided to send Sarah a direct message. She says she told him he told her, “I don’t want you to go on my social media and show me the content of someone who bullied me.” Sarah reportedly reacted by calling Amber “irrelevant” and accusing her sister of continuing to flirt with her husband.

Afterward, Amber claims she and her sister reported Sarah’s behavior to the gym’s general manager, Brandy, but says, “Brandy didn’t do anything. Absolutely nothing.”

She recounts how her complaints went unaddressed. Then, according to her, the security footage that would have shown Sarah’s behavior was deleted.

Amber says she then decided to go public by tagging the gym on Instagram in a post about why she was canceling her membership. Crunch’s social media manager initially responded, according to Amber, and said they would forward the information to the regional manager.

However, after several attempts to follow, Amber says she was blocked from Crunch Fitness Barber’s Instagram page.

She says she posted her story on other platforms, but each time, her reviews were removed.

“We should not be silenced. It’s not ok for this behavior to happen,” says Amber. “It’s not okay because what Sarah did to me and to several other women is not okay.”

“I have all the evidence,” Amber concludes. “I will not be silenced and will continue to put my review out there.”

TikTok is getting results

In the caption of her video, Amber said that TikTok has finally inspired action.

“She will no longer be working there,” Amber wrote, but also noted that Sarah is “now trying to spin the story and say we are harassing her.”

Amber believes management is still a major issue.

She also pointed out that the gym has removed all Google reviews. However, Yelp and Facebook reviews remain visible.

“They also blocked me on TikTok,” she added.

Viewers share their experiences

In the comments, users described their own negative experiences with Crunch Fitness.

“This is my gym, I feel so uncomfortable when I go there,” one user wrote. “But it’s so hard to cancel my membership that they don’t seem to want me to do it.”

“This is crazy, I just went into Spartanburg crisis to cancel my membership a month ago and I see this,” wrote another. “Them going from 24/7 to closing at 10 did it for me, but that’s some tea.”

“Spartanburg fyp! That crummy location is so shady all over,” wrote a third. “Local mom and pop gyms are pretty amazing, just a little more expensive! I’m sorry this happened to you.”

The Daily Dot reached out to Amber (@ambermj_) via TikTok direct message. Crunch Fitness did not respond to questions sent through the contact form and email. Sarah did not respond to a Facebook message.

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