Consumer Tribunal orders matrimonial site to pay ₹60,000 to man for failing to find his son a match

The applicant, Vijaya Kumar, approached the Dilmil Matrimony office on March 17, 2024 and paid INR 30,000 after being assured that they would find a suitable match for his son within 45 days.

However, despite multiple follow-ups and visits to their office, the website failed to provide even a single match.

When Kumar tried to resolve the issue by contacting the company, they were unhelpful and allegedly used inappropriate language when requesting a refund.

Kumar sent a legal notice to the site on May 9 requesting a refund, to no avail. This prompted him to file a complaint at the district consumer forum, seeking both a refund and additional compensation for the inconvenience caused.