Omega Healthcare processes 60 million transactions with business AI and UiPath automation – ThePrint – ANIPressReleases

Omega Healthcare was named the winner of the UiPath AI25 Award at UiPath FORWARD, UiPath’s annual gathering of global AI and automation experts. The annual awards program identifies the 25 most innovative UiPath customers using a combination of AI and automation as an enabler of strategic change to accelerate bigger and bolder results.

“We are honored to be an AI25 Award winner again this year, following last year’s recognition as the inaugural AI10 Award winner,” said Vijayashree Natarajan, SVP and Chief Technology Officer, Omega Healthcare, who accepted the award to FORWARD. “We continue to innovate through our close collaboration with UiPath to harness the full power of automation, AI and generative AI to ultimately deliver meaningful results for our customers.”

UiPath also featured Omega Healthcare in its Customer Achievement Gallery, with Omega Healthcare President Sumit Sachdeva highlighting the company’s transformative AI-powered automation journey.

As part of its comprehensive digital transformation strategy, Omega Healthcare uses the UiPath platform, which includes the AI ​​trust layer and security governance features, to securely optimize workflows, improve value business, stimulate growth and increase profit margins for its customers. The UiPath platform enables Omega Healthcare to leverage advanced AI capabilities while ensuring transparency, security, compliance and ethical governance across all automated processes, driving significant operational efficiencies and improved outcomes across its services.

By adopting UiPath, Omega Healthcare significantly streamlines its internal processes and sets a new standard in healthcare documentation management. In just four years, UiPath automations have processed more than 60 million transactions at Omega Healthcare.

“Omega Healthcare is committed to pioneering technology solutions that enable healthcare organizations to deliver superior care while improving financial performance. Together with UiPath, we are establishing an AI-powered ecosystem that unlocks the full potential of care healthcare for our customers,” said Rajusiva Arunachalam, Vice President, Head of Automation and Artificial Intelligence, Omega Healthcare.

Convert the potential of AI into tangible business results

UiPath’s artificial intelligence and automation is instrumental in helping Omega Healthcare address the challenges associated with the high-volume and intensive process of customer correspondence.

By leveraging the capabilities of UiPath Document Understanding, Omega Healthcare applies AI to automatically extract data from various types of documents. Automation frees Omega Healthcare medical specialists from time-consuming administrative tasks to allow them to focus on delivering strategic outcomes for clients.

Integrating generative AI-powered automation enables Omega Healthcare to achieve its strategic goals, including improving operational efficiency, reducing claim denial rates, and improving patient engagement.

“AI-powered automation can help organizations streamline workflows and drive efficiency, which has huge benefits including substantial cost savings, improved accuracy and increased productivity said Mark Gibbs, president of UiPath International. “We are proud to enable the digital transformation journey at Omega Healthcare and look forward to working closely together to continue to deliver the best outcomes for their customers.”

Towards a shared automation vision for the future

After implementing UiPath, Omega Healthcare is experiencing a 100% increase in worker productivity and a 40% reduction in time spent on documentation tasks, a monthly savings of 6,700 work hours, a 50% reduction in response time and an impressive process accuracy of 99.5%. These improvements not only improve operational efficiency and cost savings for Omega Healthcare customers, but also deliver a 30% return on investment within the first year.

UiPath also plays a crucial role in supporting Omega Healthcare’s mission to improve revenue cycle outcomes for its clients through the Omega Digital Platform. This platform is designed to help healthcare organizations streamline workflows and improve financial performance by leveraging advanced technologies such as AI, robotic process automation (RPA), machine learning and natural language processing. Omega Healthcare aims to use the UiPath AI trust layer to develop custom AI/ML models that optimize end-to-end automation processes, further enhancing the platform’s capabilities.

About Omega Healthcare

Founded in 2003, Omega Healthcare Management Services™ (Omega Healthcare) enables healthcare organizations to deliver exceptional care while improving financial performance. We help clients increase revenue, reduce costs and improve the overall patient-provider-payer experience through our comprehensive portfolio of technology-driven and clinically driven outsourcing solutions. Leveraging the Omega Digital Platform (ODP), customers benefit from the company’s expertise in artificial intelligence (AI), generative artificial intelligence, robotic process automation (RPA), bots, machine learning (ML ) and natural language processing (NLP) to drive greater efficiency and accuracy. Omega Healthcare has 30,000 employees at 14 delivery centers in the United States, India, Colombia and the Philippines. For more information, visit www.omegahms.com.

About the UiPath AI25 Awards

The UiPath AI25 Awards recognize customers using AI and automation to increase productivity; transform customer and employee experiences; provide a substantial return on investment; and supporting corporate, environmental, social and governance (ESG) initiatives. Customers around the world were invited to submit applications detailing how they have used artificial intelligence and automation to redefine what is possible, not just in business, but in the way we work and live. The 25 winners were selected by a panel of expert judges for effectively articulating the business drivers, implementation and results of their UiPath use case.

About UiPath

UiPath (NYSE: PATH) develops AI technology that mirrors human intelligence with ever-increasing sophistication, transforming the way businesses operate, innovate and compete. The UiPath Platform™ accelerates the shift to a new era of agentic automation, one where agents, robots, people and models seamlessly integrate to enable autonomous processes and smarter decision-making. With a focus on security, precision and resilience, UiPath is committed to shaping a world where AI enhances human potential and revolutionizes industries. For more information, visit www.uipath.com.

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