Certified Emotional Support Listener Volunteer – Markham: Society of Certified Listeners

Why join the Certified Listeners Society?

We are a non-profit organization based in Ontario, Canada, created by a community of people dedicated to providing early stage emotional support to anyone who needs it 24/7/365 of the year We are not a crisis hotline. We believe that by serving the masses to navigate the challenges in our lives, with early-stage and real-time Emotional Support interventions, we can help people make better mental health lifestyle choices to live a better life, happier and healthier. Visit our website to learn more about us: https://certifiedlisteners.org/

Overview of the work

The Emotional Chat Volunteer, also known as a Certified Listener, will provide emotional support on the online chat platform and support distressed and emotional chatters. As a certified listener, you are not a therapist or tell others what to do, and our volunteers do not provide crisis intervention or addiction counseling. Appropriate training will be provided prior to doing support chats, and this is an opportunity to gain more life skills.

Advantages of volunteering for CLS

• Flexible hours
• Work from home
• Get community service hours
• Opportunities to join other volunteer positions in the organization
• Hours could be used to meet academic requirements
• Reference letter outlining your commitment to certified listeners

Responsibilities and duties

• Provide immediate and confidential support following agency procedures and policies
• Provide early stage and real-time interventions to callers
• Complete weekly shifts and report to the Certified Listener coordinator
• Collaborate with other volunteers and staff in a respectful and professional manner
• Building relationships and sustaining conversations through empathy and emotion on the online platform
• Continuous training, development and support of the team

What you will NOT do

• Certified Listener volunteers are not therapists and do not claim to be
• Try to offer callers support or mental health services
• Telling people what to do or how to live their lives
• Provide crisis intervention or addiction counseling.

Qualifications and skills

• Excellent communication skills and computer skills
• Mastery of the English language, specifically written
• Ability to remain calm and composed in the face of difficult situations
• Non-judgmental and accepting of the different values ​​and beliefs of others
• Ability to work independently and in a team
• Access to a reliable internet connection and a private workspace from home
• Adherence to Certified Listeners Society online chat policies, procedures and guidelines

requirements

• More than 18 years
• Have Canadian or US residency (eg Canadian citizenship, PR, work permit, work visa, etc.)
• Two references (professional, academic or related to volunteering)
• Police reference check, including detection of the vulnerable sector
• Successful completion of all comprehensive core skills training programs, testing and selection process
• Reliable in fulfilling weekly shift commitments
• Able to comply with the policies and procedures of the Certified Listeners Society and our Code of Ethics
• Maintain a confidential workplace as well as confidentiality about your work.
• Sign and abide by our Volunteer Non-Disclosure Agreement.
• Participate in continuing education and career development opportunities.

How to apply

• • Start applying today by creating an account at https://certifiedlisteners.org/application/
  • If you have any questions about the application, please contact [email protected]